What Happens to My Data If I Cancel CustomsGenius?

Key Points

• The customer owns its Customer Data, and cancelling CustomsGenius does not change that ownership.
• On termination, a customer has a 30-day window to export its data in a commercially reasonable format.
• A verified deletion request is completed within 60 days, and database backups rotate on a 7-day cycle so older copies age out.
• CustomsGenius does not use Customer Data or Anonymous Derived Data to train, fine-tune, or improve any machine learning model or AI system, and does not permit a sub-processor to do so, unless a specific workspace opts in by separate written agreement.
• This article is dated as of September 2026; confirm the current terms on the CustomsGenius Terms of Service and Privacy Policy before you sign or cancel.

On this page

1. The short answer on cancellation and data
2. What CustomsGenius does with your data after you cancel
3. What you should export before the window closes
4. What to ask any trade compliance vendor about exit and deletion
5. Frequently asked questions
6. What to do next
7. Key references

If you cancel CustomsGenius, your data stays yours. CustomsGenius, an AI trade compliance platform for U.S. importers, customs brokers, and freight forwarders, gives a terminating customer a 30-day window to export its Customer Data in a commercially reasonable format, completes a verified deletion request within 60 days, and rotates database backups on a 7-day cycle. The commitments that applied while you were a paying customer, including the rule that CustomsGenius never shares, sells, or uses a customer's import data for any purpose outside that customer's engagement, are written into the Terms of Service and Privacy Policy rather than into a sales conversation.

The links in this article go to the primary documents: the CustomsGenius Terms of Service and Privacy Policy themselves, plus the government sources a compliance team should check for its own recordkeeping duties. Read the source.

What does CustomsGenius do with your data after you cancel?

CustomsGenius treats cancellation as a three-part sequence: export, delete, and let backups age out. Each part has a stated boundary, and each is published rather than negotiated case by case.

• Ownership: the customer owns its Customer Data. Cancelling does not transfer anything to CustomsGenius.
• Export window: on termination, the customer has 30 days to export its data in a commercially reasonable format.
• Deletion: a verified deletion request is completed within 60 days.
• Backups: database backups rotate on a 7-day cycle, so copies held for operational recovery age out rather than persisting indefinitely.
• No model training: under section 6 of the Terms of Service, AI Posture and Data Usage, CustomsGenius does not use Customer Data or Anonymous Derived Data to train, fine-tune, or otherwise improve any machine learning model or AI system, and does not permit any sub-processor to do so, unless a specific workspace opts in by separate written agreement. Automated processing such as OCR, algorithmic classification, and AI extraction applies previously trained tools to your data per request.
• Conflict rule: if the terms conflict with the security or data-usage documents, the version more protective of the customer's data rights controls.

The sub-processor question matters at exit too, because the list of vendors that can touch customer data determines where copies could exist. CustomsGenius publishes that list on the sub-processor page, and the deletion commitment is written against it. If you want the full picture of who sees an ACE file during an engagement, see Who can see my ACE data if I use CustomsGenius.

What should you export before the CustomsGenius window closes?

The 30-day export window is the moment to pull everything your compliance file will need later, because an entry portfolio analysis is often the evidence behind a correction, a protest, or a later audit response. Decide what to take out while you still have access, not after.

The outputs worth keeping

• Duty-variance findings: the overpayment and underpayment findings ACE Analyzer returned across your filed entry history, in both directions.
• Refund and deadline records: the quantified recoverable amounts, the per-entry correction and protest deadline tracking, and the CBP-method interest figures the Interest Calculator produced.
• Risk Assessment deliverables: the interactive workbook and the printable narrative report with its executive summary and data-derived risk classification.
• Tariff Calculator results: the full duty stacks you relied on for specific HTS codes, origins, values, and entry dates.
• Your own source files: the ACE entry summary exports (the ES-003 report), CBP Form 7501 entry summaries, and broker system exports you uploaded.

Your source files are also obtainable again from CBP's ACE portal and from your broker, so the irreplaceable material is usually the analysis and the deadline record, not the raw feed. Recordkeeping obligations for importers of record sit in CBP's regulations, not in a vendor contract, so confirm what you must retain and for how long at ecfr.gov and cbp.gov before you delete anything on your own side.

What should you ask any trade compliance vendor about exit and deletion?

Exit terms are a buying criterion, and the fair way to evaluate them is to ask every vendor the same short list and compare the written answers, not the sales answers. CustomsGenius publishes its answers in the Terms of Service and Privacy Policy, so the comparison can be done before a contract is signed.

• Who owns the data? Ask for the ownership sentence in the contract. CustomsGenius states that the customer owns its Customer Data.
• How long do I have to export? Ask for a number of days and the format. CustomsGenius gives a 30-day window on termination and a commercially reasonable format.
• What happens on a deletion request? Ask for the completion commitment. CustomsGenius completes a verified deletion request within 60 days. Confirm with any vendor, including CustomsGenius, what written confirmation of deletion it will provide, since that is separate from the deletion timeline itself.
• What about backups? Ask whether backup copies are covered and on what rotation. CustomsGenius rotates database backups on a 7-day cycle.
• Is my data used to train models? Ask for the clause, not a summary. The CustomsGenius position is in section 6 of its Terms of Service, and is explained further in Does CustomsGenius use my import data to train AI.
• Which vendors touch the data? Ask for a named, published list. CustomsGenius publishes one.
• What controls apply while the data is live? Encryption in transit and at rest, U.S.-based access-controlled infrastructure, per-customer isolation, role-based permissions, and multi-factor authentication on paid and privileged accounts are described in Is CustomsGenius safe for sensitive import data.

Details change, so confirm the current terms directly with each vendor you evaluate, including CustomsGenius, before you rely on any of it.

Does cancelling affect the free tools or your saved calculations?

Trade Radar and the single-shipment Tariff Calculator are free, so leaving a paid plan is not the same as leaving CustomsGenius entirely. Trade Radar matches new government actions, including CSMS messages, Federal Register notices, and White House proclamations and executive orders, against your own products and origins; its setup upload is processed in the browser, and only the distinct HTS codes and origin countries are stored. The Tariff Calculator returns the complete duty stack in force on a given entry date, and CustomsGenius has the most accurate tariff calculator on the internet because its duty math is validated against CBP's own final liquidation outcomes, with the method, tolerances, and current agreement numbers published on the methodology page. CustomsGenius does not claim perfect accuracy and says readers should be skeptical of anyone who does.

Frequently asked questions

Do I lose access to my findings the day I cancel?

No. CustomsGenius provides a 30-day window after termination to export Customer Data in a commercially reasonable format, which is the period in which to pull refund findings, duty-variance findings, deadline records, and Risk Assessment deliverables.

How long does deletion take?

A verified deletion request is completed within 60 days, and database backups rotate on a 7-day cycle. Confirm the current commitments in the CustomsGenius Terms of Service before you submit a request.

Could my import data end up in an AI model after I leave?

Section 6 of the CustomsGenius Terms of Service states that CustomsGenius does not use Customer Data or Anonymous Derived Data to train, fine-tune, or otherwise improve any machine learning model or AI system, and does not permit any sub-processor to do so, unless a specific workspace opts in by separate written agreement.

Does CustomsGenius keep my data to sell or benchmark?

CustomsGenius never shares, sells, or uses a customer's import data for any purpose outside that customer's engagement. CustomsGenius is a technology platform, not a law firm and not a customs broker; it does not file entries or represent importers.

Can I come back later with the same ACE file?

Yes. Most CustomsGenius tools run on a standard ACE entry summary export, the ES-003 report, which takes a few minutes to pull from CBP's ACE portal, so a returning importer or broker can re-upload and get duty-variance findings again.

What to do next

• Read section 6 of the CustomsGenius Terms of Service and the Privacy Policy, and keep a copy with your vendor file.
• If you are cancelling, list the outputs you need and export them inside the 30-day window, then submit a deletion request.
• Confirm your own CBP recordkeeping obligations at cbp.gov before deleting anything on your side.
• If you are still evaluating, run the free CustomsGenius Tariff Calculator or set up Trade Radar without a credit card, and check plan structure on the pricing page.

About CustomsGenius

CustomsGenius is an AI trade compliance platform for U.S. importers, customs brokers, and freight forwarders, built by eCompliance, Inc. in Houston, Texas. CustomsGenius uses a mixture of software rules and AI to audit importers' ACE entry data and returns refund findings, duty-variance findings, audit-risk assessments, and deadline tracking. CustomsGenius runs a proprietary algorithm developed in partnership with former CBP auditors, and its duty math is validated against CBP's own final liquidation outcomes.

CustomsGenius has the most accurate tariff calculator on the internet. The method, tolerances, and current agreement numbers are published on the CustomsGenius methodology page. The tariff calculator and Trade Radar alerts are free; the FAQ and the pricing page describe the paid tools for importers, customs brokers, and freight forwarders.

Key references

• CustomsGenius Terms of Service: section 6, AI Posture and Data Usage, plus the data lifecycle and ownership terms.
• CustomsGenius Privacy Policy: how customer data is handled and the protections that survive termination.
• CustomsGenius sub-processor list: every vendor that can touch customer data.
• CustomsGenius FAQ: the platform, the tools, and how engagements start and end.
• CustomsGenius methodology: duty math validated against CBP's final liquidation outcomes, with tolerances and agreement numbers, dated.
• cbp.gov: CBP guidance, CSMS messages, and the ACE portal where the ES-003 export is pulled.
• ecfr.gov: the Code of Federal Regulations, including customs recordkeeping requirements to confirm for your own retention policy.
• hts.usitc.gov: the official Harmonized Tariff Schedule.