CustomsGenius

YOUR NEEDS. FLEXIBLE PRICING.

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Team
3 seats
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Enterprise
Unlimited seats
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Frequently Asked Questions

Can I trust CustomsGenius to deliver?

We work closely with a team of former CBP auditors to ensure your rights are protected and your refund maximized.

Is my data secure?

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Client files are stored in access-controlled, US-based cloud infrastructure with role-based permissions and multi-factor authentication enforced on paid and privileged accounts. We never share, sell, or use your import data for any purpose outside your engagement, and our consulting services agreement and NDA contractually bind us to confidentiality.

How do the plans work?

Team, Operations, and Enterprise differ in seats, monthly bulk-run volume, and services such as onboarding, API access, and whitelabeling. Book a call and we will match you to the right plan for your volume.

What documents do I need to provide?

Most of what we need comes directly from CBP through your ACE portal, not from documents. With ACE access, we pull your full IEEPA-affected entry history in structured form. No OCR, no keying, no uploading stacks of 7501s. Supporting documents (commercial invoices, bills of lading, 7501s) only come in when we need to substantiate a specific claim. Upload as needed and we'll match them to the right entry line.

If you don't have ACE set up yet, we'll walk you through it at intake.

What is the IEEPA tariff and how does it affect importers?

The International Emergency Economic Powers Act (IEEPA) was used to impose additional tariffs on imports from certain countries. After the Supreme Court struck down several of these tariffs, importers who overpaid duties are entitled to refunds.

How do I know if my imports qualify for an IEEPA refund?

If you imported goods that were subject to IEEPA tariffs during the period they were in effect, and those tariffs have since been reduced or eliminated, you may be eligible for a refund. CustomsGenius automatically cross-references your entry summaries against the affected HTS codes and tariff rates to identify qualifying entries.

What is the deadline to file for IEEPA refunds?

CustomsGenius tracks deadlines and flags entries at risk of expiring. Importer deadlines will vary by entry. The IEEPA refund portal is set to open on April 20, 2026, and customers using CustomsGenius will be ready to file as soon as the portal opens.

How long does it take to receive a refund from CBP?

CBP estimates refunds will be issued within 60-90 days of filing unless an issue arises. We scan entry claims to identify possible issues before they arise to ensure timely refunds and avoid costly penalties.

Still have questions?

Get in touch and we'll walk you through everything.

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Get early access to CustomsGenius and start recovering IEEPA refunds faster.

Beta Pilot Ongoing