CBP 2026 ACE User Satisfaction Survey: Deadline Approaching
Key Points
- CBP has opened the 2026 Automated Commercial Environment (ACE) User Satisfaction Survey and is urging all ACE trade community users to respond before the window closes.
- The survey is voluntary and anonymous, covering satisfaction with ACE capabilities and overall user experience.
- A high response rate directly shapes CBP's understanding of how the trade community uses ACE and where improvements are needed.
- The reminder notice was issued via CSMS # 69749802 on September 8, 2026, signaling only a few days remain to respond.
On this page
- What CBP is asking for
- Who should respond
- Why participation matters for trade operations
- What importers and brokers should do
- Key references
CBP's 2026 ACE User Satisfaction Survey is open now and closing within days. The survey is voluntary and anonymous, and it asks ACE users about their satisfaction with the system's capabilities and user experience. Any member of the trade community who files, queries, or manages data through ACE is an appropriate respondent.
The links in this article go to the primary documents: the official CBP CSMS notice itself. Read the source.
What CBP is asking for
According to CSMS # 69749802, CBP is soliciting feedback on user satisfaction with ACE, its capabilities, and the overall user experience. The survey is brief, voluntary, and anonymous. CBP issued the message as a reminder that only a few days remain to submit responses.
Who should respond
CBP directed the survey to all ACE trade community users. That includes importers managing entry filings and reconciliation accounts, licensed customs brokers submitting entries and protests, trade attorneys reviewing ACE records for litigation support, and compliance managers who run reports or monitor quota and AD/CVD flags inside ACE. If your organization touches ACE in any operational capacity, CBP wants your input.
Why participation matters for trade operations
ACE is the single system of record for virtually every U.S. import transaction, from entry summary filing to PGA message sets, quota monitoring, and drawback claims. Feature gaps, error-code ambiguities, and reporting limitations that the trade community experiences daily can only be systematically addressed if CBP hears about them. A high response rate, as CBP notes in the CSMS message, strengthens the agency's ability to prioritize ACE development and improvements that affect filers directly.
This is a low-effort, high-impact opportunity: the survey is anonymous, so individual companies or brokerages face no compliance risk by being candid about system pain points.
What importers and brokers should do
- Locate the survey link in the CSMS # 69749802 bulletin and complete it before the closing date.
- Forward the CSMS notice to colleagues who use ACE regularly, including entry filers, drawback specialists, and compliance analysts, so your organization's full range of ACE experiences is represented.
- Document any specific ACE capability gaps or user-experience issues internally beforehand, so survey responses reflect real operational friction rather than general impressions.
Key references
- CSMS # 69749802 - CBP reminder notice for the 2026 ACE User Satisfaction Survey (September 8, 2026)
- CBP ACE Trade Portal - CBP's official ACE information and resources page
Recovering IEEPA tariff refunds? Get started with CustomsGenius to streamline your refund process.